Shipping Policy


  • All orders are processed within 24 hours of purchase including weekends!
  • We also process orders on public holidays, however delivery times may vary with these orders.
  • Should no one be in attendance to accept an order upon delivery, the parcel will likely be redirected to the nearest post office.
  • Any problems or questions regarding your order, speak to us via our live chat or email us at

Shipping Rates

  • Free shipping for all Australian orders!
  • International standard delivery rates apply (this will be applied at checkout).

Shipping Times

  • Standard domestic: 2-5 business days
  • Standard international- 2-4 weeks

Returns & Refunds
If you have any concerns about your order please use our Live Chat or complete the form on our Support Page.

100% Money Back Guarantee

If you return your product within 20 days of purchase you will receive 100% of your money back, providing either of the following is satisfied:

  • The item is returned in its original, unused condition in which it was sold (you will need to cover the cost of return shipping)
  • There is a defect as per the fault of the manufacturer (we will cover the cost of return shipping provided you include the receipt)

If your item is defective, please provide the following:

Step 1) Please take a photo of the damage on the product (if any damage). Then send an email to to make your refund request.

Step 2) Please post the item you wish to return with the following details:

Store Name: Whyrless
Order Number (#):
Store Address: PO Box 22 CHADSTONE CENTRE VIC 3148

Please include a note with your reason for return within the return package.

Return exceptions

  • Merchandise that has been altered or damaged by the customer will not be accepted for return or exchange

This document was last updated on September 23, 2015

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